Fast, tracked delivery and a stress-free 14-day return policy — because your dog’s comfort should never be a gamble.
Shipping costs
Shipping is free on all orders over €39. For orders below that, a flat fee of €[amount] applies and is shown clearly before you pay.
Delivery time
We dispatch orders within 24 hours (on business days). Delivery within Germany usually takes 1–3 business days. [State delivery times for any other countries you ship to.]
Where we ship
We currently ship to [Germany / Germany and the EU — adjust to your actual shipping zones]. Delivery is handled by [your carrier, e.g. DHL / DPD].
Order processing & tracking
Once your order ships, you’ll receive an email with a tracking link so you can follow your parcel every step of the way.
Returns & 14-day trial
Not the perfect fit? You have a 14-day right to return from the day you receive your order. The item should be in re-sellable condition where possible. Full legal details are in our Right of Withdrawal.
How to return
Simply contact us with your order number and we’ll walk you through the return process step by step.
Refunds
Once your return arrives (or you’ve provided proof of postage), we’ll refund your payment using your original payment method, normally within 14 days.
Please complete the bracketed details to match your actual shipping and return policy before publishing.